Coaching Agreement, Terms & Conditions

Last updated on 12/07/2021 at 10:40 PM
Coaching is a partnership (defined as a partnership, not a legal business partnership) between the Coach (Ashley Dahl / ARROW Coaching) and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential.

Ground Rules
  1. Client must attend each session at the scheduled time.
  2. Client pays coaching fees prior to scheduled session.
  3. Client gives 24 hours notice if a session will be missed or they will forfeit the session and coaching fee.

  1. Coach agrees to maintain the Code of Ethics and standards of behavior set out by the International Coach Federation.
  2. Client is responsible for creating and implementing their physical, mental, and emotional well being, decisions, choices, actions, and results. As such, the Client agrees the Coach is not and will not be liable for any actions or inaction or any direct or indirect consequence of any services provided by the Coach. The client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
  3. Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical, or other qualified professionals and will seek independent professional guidance for such matters. If the Client is currently under the care of a mental health professional, the Coach will recommend that the Client inform the mental health care provider, and the client may need to have a referral letter from their health care provider.
  4. Client agrees to communicate honestly, be open to feedback and assistance, and create the time and energy to participate fully in the program.

The parties agree to engage in weekly coaching via in-person or web-based (i.e. Zoom) meetings. Sessions will last 50 minutes.
The Coach will also be available to the Client by email and text between scheduled meetings as defined by the Coach and Client. The Coach may also be available for additional time, per Client and Coach agreement on a prorated basis rate of $120/50 minutes OR $35/15 minutes (e.g., reviewing documents, reading, or writing reports, engaging in other client-related services outside of coaching hours).
I understand that a three-month period starts on the first appointment and will end after 90 days. A six-month agreement starts on the first appointment and must be used within 180 days. Any unused sessions will be forfeited if not used within that time.

The time of the coaching meetings and/or location will be determined by the Coach and Client based on a mutually agreed-upon time. The Client will initiate all scheduled sessions and contact the Coach at the following (number/URL) for all sessions.

This coaching relationship and all information (documented or verbal) that the Client shares with the Coach as part of this relationship are bound by the principles of confidentiality outlined in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not legally confidential (like the medical and legal professions). Thus, communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information about the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential Information does not include information that: (a) was in the Coach’s possession before the Client furnishes it; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without the use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach, and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges their continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner. According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and further coach professional development and/or consultation purposes.

Cancellation and Lateness Policy
The Client agrees that it is the Client’s responsibility to notify the Coach at least 24 hours before the scheduled call/meeting if the client cannot make the session. The Client will be billed for a missed session if the client does not turn up or reschedule. The Coach will wait for 15 minutes before the Client is noted as not turning up for the session. The Coach will, in an attempt of good faith to reschedule the missed meeting.

Either the Client or the Coach may terminate this agreement at any time with 2 weeks' written notice. The Client agrees to compensate the Coach for all coaching services as agreed upon as outlined in this document.

Force Majeure
The Coach shall be excused from any delay or failure in performance required hereunder if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, insurrection, strikes, lock-outs or other serious labor disputes, riots, earthquakes, floods, explosions or other acts of nature.

Limited Liability
Except as expressly provided in this agreement, the Coach makes no guarantees or warranties, express or implied. In no event will the Coach be liable to the Client for consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to the Coach under this agreement for all services rendered until the termination date.
This is the parties' entire agreement and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written and oral representations.

No Guarantee
The Client acknowledges and agrees that the Coach cannot guarantee the results or effectiveness of any of the services rendered or to be rendered. Rather, services shall be executed in a professional manner and in accordance with good industry practice. Best efforts will be used but no results are promised.

Dispute Resolution
If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to (a certain amount of time, such as 30 days) after notice is given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.